Exception & dispute agent - automating dispute resolution with audit-ready evidence
The Exception & Dispute Agent detects anomalies in settlement flows, executes resolution playbooks, and escalates incidents when needed
Role in the network
Detect anomalies in real time
Escalate to counterparties or operators
Execute automated resolution playbooks
Perform root-cause analysis
Inputs
Event streams
SLA thresholds
Resolution playbooks
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Outputs
Resolutions
Escalations
Incident reports
Example in Action
An MXN → CNY provider outage delays settlement
the agent switches to a failover route and opens an incident with an evidence bundle
Key Metrics
Time-to-resolution
Auto-resolution rate
Recurrence rate
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